Shipping


Online orders will be processed within 24 hours from the time the order is placed. Processing time excludes weekends and holidays.

We can only ship packages within the continental U.S. All standard shipping orders will be shipped within 2-5 business days.The Ashe Chamber of Commerce can not be held responsible for carrier delays.

Returns & Exchanges


RETURN POLICY:

The Ashe Chamber of Commerce prides itself in customer service. To have the best possible online experience, customers are provided with a 30-day return policy on unused merchandise. All that is required from the customer, is to send back the items in their original packing and in new/unwashed condition.
Returns available for items up to 30 days of the purchase date.

Products MUST be in the original delivery condition, with the original box, with packing slips and tags included. Used items may only be returned if deemed defective and returned within 30 days of purchase date.

Unless otherwise instructed, only return to Ashe Chamber of Commerce (PO Box 31, West Jefferson, NC 28694).

We have no restocking fees, but we do ask that the customer assume costs for return shipping fees.

Ashe Chamber of Commerce will pay for the re-shipping costs on returns.

Once your return is received and inspected (typically within 2 business days), your refund will be processed.

This will reflect within 2-3 business days.

Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.


EXCHANGES:


The Ashe Chamber of Commerce will be happy to help you return or exchange incorrect, unwanted, or defective item(s) upon the return of your purchases, in their original condition.

Currently, exchanges must be done in-person at the Ashe Chamber & Visitors Center located at 01 North Jefferson Avenue, Suite C, West Jefferson, NC 28694.

All exchanges must be in the original delivery condition, with the original box, with packing slips and tags included.

Due to high demand we cannot guarantee desired sizes and colors for exchanges.